UDUSA offers a range of Managed IT Services to suit your business’ individual needs. With a heavy emphasis on timely support and excellent customer service, all while reducing your overall IT department expenses, UDUSA’s Managed IT Services set the industry standard for quality, affordable IT Support. Our levels of support are split into three basic categories:
Comprehensive
UDUSA’s Comprehensive Managed IT Services support businesses of all sizes without an existing IT staff, as well as those looking to replace their existing IT staff. This model provides for 24/7/365 remote support with scheduled onsite support and additional visits for high priority and emergency issues.
With a strong focus on proactive monitoring and preventive maintenance, our goal is to eliminate potential problems before they occur, ensuring that your computers, servers, and devices maintain unparalleled uptime.
Co-Managed/Escalation
Our Co-Managed and Escalation Services supplement your business’ existing IT staff for after hours and expert-level Tier 2 and Tier 3 support. UDUSA will work with you to develop a plan that guarantees adequate coverage while taking advantage of efficiencies, decreasing costs and ensuring that all problems get resolved in a timely manner.
Remote-Only
Our Remote-Only Service includes cloud-based Desktop Support and Help Desk services, allowing your staff to submit support requests via our toll-free support line or through our web portal. In addition to telephone support, with UDUSA’s Remote-Only service, your servers and computers are proactively monitored by our call center.